Education
Rutgers Business School, Rutgers University Expected May 2026
Ph.D. in Management — Supply Chain Management · GPA: 4.00/4.00
Awards: Academic Excellence Award (2025), Battaglia Fellowship (2024–25), Summer Research Grant (2022–24)
Awards: Academic Excellence Award (2025), Battaglia Fellowship (2024–25), Summer Research Grant (2022–24)
Tandon School of Engineering, New York University 2021
M.S. Engineering/Industrial Management
Questrom School of Business, Boston University 2019
B.S. Business Administration
Dissertation — Supply Chain Management (Ph.D.)
Toward a Contingency Theory of Healthcare Operations
Supervisor: Lei Lei, Ph.D. (Distinguished Professor & Dean) · Committee: Weiwei Chen, Xin Ding, David Dreyfus, Keith Skowronski
Proposal defended. Three essays examining workforce fissuring, clinician empowerment, and quality competition in U.S. healthcare using causal inference and structural methods.
Proposal defended. Three essays examining workforce fissuring, clinician empowerment, and quality competition in U.S. healthcare using causal inference and structural methods.
Dissertation Research
Balancing Workforce Fissuring and Service Quality Under Review (3rd Round) · Prior: Major Revision
Journal of Operations Management (SI) · Zhou, C.*; Lin, T.; Ding, X.; Chen, W.; Lei, L.
Exploring the Triple Aim Through Clinician Empowerment Under Review (2nd Round) · Prior: Major Revision
Journal of Operations Management · Zhou, C.; Dreyfus, D.*; Bagchi, A.
Enhancing Efficiency and Workflow in Oncology Outpatient Services by Simulation-Based Optimization Under Review (3rd Round) · Prior: Minor Revision
Annals of Operations Research · Zhou, C.*; Ding, X.; Chen, W.; Lei, L.; Norrell, J.; Tray, A.; Evens, A.M.
Enhancing Healthcare Operations in Disadvantaged Communities Under Review (1st Round)
Health Care Management Science (SI) · Dreyfus, D.; Zhou, C.*; Lin, T.
Teaching
| Supply Chain Analytics (52:620:326) | Spring 2026, Rutgers-Camden |
| Demand Planning & Fulfillment (29:799:310) | Summer 2025, Spring 2026 |
| Introduction to Six Sigma & Lean Manufacturing (33:799:460) | TBA |
Evaluations: Effectiveness 4.91/5.00 · Course Quality 5.00/5.00 ·
Teaching portfolio, courses & simulations →