Professional
Professional & Industry Experience
Research collaboration, industry experience, honors, funding, and academic service.
2022–2024
New Brunswick, NJ
Cancer Institute of New Jersey
Research Collaborator (Project-Based)
- Led simulation modeling in a grant-funded partnership with clinical teams; redesigned outpatient workflows in collaboration with clinical leadership.
- Developed agent-based models achieving a 30% reduction in wait time; adopted for deployment.
- Advancing to Phase II: deep reinforcement learning for patient-centered scheduling.
The published study evaluates model-based changes in average visit length under laboratory, staffing, and scheduling alternatives.
Published oncology study (PDF)2020
Shanghai
Lujiazui International Trust Co., Ltd.
Investment Research Associate (Project-Based)
- Evaluated trust-fund and real-estate investments using data-driven forecasting.
- Built machine-learning and PSO-based forecasting models; contributed to two conference proceedings (IEEE; J. Phys. 2021).
2016
Beijing
China Securities Co., Ltd.
Data Analyst
Analyzed margin trading and securities lending data; delivered daily strategic briefings to the research team.
Honors & Awards
| Award or fellowship | Year | Amount |
|---|---|---|
| Best Paper Award Finalist, DSI Annual Conference Diagnostic AI and Dynamic Absorption in Sequential Care Lines | 2026 | — |
| Graduate School Academic Excellence Award | 2025 | $1,000 |
| Alfred J. Battaglia Memorial Fellowship $3,500, awarded twice | 2024–2025 | $7,000 |
| Summer Research Grant $4,000 annually, four years | 2022–2025 | $16,000 |
Personal fellowships and awards to date: $24,000.
Funded Project Participation
Workflow Optimization and Structure Benchmark · $105,767 · 2022–2023
Graduate researcher, Rutgers Cancer Institute modeling and simulation team; X. Ding and W. Chen, Co-PIs. The team project supported the oncology outpatient workflow study published in Annals of Operations Research.
Conference Presentations & Invited Talks
- DSI Annual: Intelligent Systems & Preventive Care Design (Best Paper Finalist); Supply Chain Innovation, 2026.
- MSOM Annual Conference, Harvard Business School: two papers invited, 2026.
- POMS Annual: community health disparities; team continuity amid workforce fissure, 2026.
- DSI Annual: Doctoral Research Showcase; clinician empowerment; learning in a fissured workforce, 2025.
- INFORMS Service Science: resilience in health care operations, 2025.
- DSI Healthcare Management: clinician empowerment and the Triple Aim, 2024.
- INFORMS Annual: optimizing oncology outpatient flow, 2024.
- INFORMS Annual: ED crowding and ambulance diversion operations, 2023.
- Invited Speaker, CHOM Synapse: healthcare operations engagement, 2023.
Academic Service
Session Leadership
Session Chair, POMS Annual Conference (Healthcare Analytics), 2025 and 2026.
Session Chair, INFORMS Service Science Conference, 2025.
Ad hoc Journal Review
Annals of Operations Research; Health Care Management Science; Journal of Business Ethics; Technology and Health Care.
Conference & Competition Review
Decision Sciences Institute Annual Meeting (paper competitions and track review), 2024–2025.
Academy of Management Annual Meeting, 2024–2025.
Professional Memberships
- Academy of Management (AOM)
- Decision Sciences Institute (DSI)
- Institute of Electrical and Electronics Engineers (IEEE)
- Institute for Operations Research and the Management Sciences (INFORMS)
- Production and Operations Management Society (POMS)
Contact
chenhao.zhou@rutgers.edu
(929) 314–1613
Newark: 1 Washington Park, Newark, NJ 07102
New Brunswick: 100 Rockafeller Rd, Piscataway, NJ 08854